Privacy Policy

Last Updated: October 1, 2025

This Privacy Policy describes how Crossover AIX: Digital Marketing and Business Growth Solutions ("Crossover AIX," "we," "us," or "our") collects, uses, and protects the information of our Client, [Client Business Name] (referred to as "Client"), and the Client's customers and leads (referred to as "End Users").

1. Information We Collect

We collect and process the following categories of information necessary to provide our digital marketing and business growth services:

CategoryType of Data CollectedPurpose of CollectionClient Business InformationBusiness name, contact person, business email, business phone, address, and industry data.Account management, invoicing, and service delivery.End User Contact DataNames, phone numbers, and email addresses of the Client's customers and leads.Used to perform Digital Marketing Retainer services, including launching email and SMS campaigns on the Client's behalf.Account Access CredentialsLogin details for domain registrars (e.g., GoDaddy), business email, and payment gateways (Stripe, PayPal).Required for Account Integration and technical setup of the Client's online platforms.Financial/Billing DataRecords of invoices, payments made to Crossover AIX, and related payment method details for recurring billing (processed securely via third-party processors).Processing payments and managing recurring subscriptions.

2. How We Use Information

We use the information collected solely for the following business purposes:

Service Delivery: To perform the contracted services, including building and deploying the website, setting up tracking, and managing the CRM sub-account.

Communication: To send service updates, billing notifications, and other essential business communications to the Client.

Marketing on Client's Behalf: To execute automated and targeted marketing campaigns (SMS, Email) using End User Contact Data as directed and approved by the Client.

Security: To maintain the security and integrity of our systems and the Client’s GoHighLevel sub-account.

3. Data Storage and Platform (GoHighLevel)

All client and end-user data processed by Crossover AIX is stored within the Client's dedicated sub-account on the GoHighLevel (GHL) platform.

Data Control: The Client remains the Data Controller for all End User Contact Data. Crossover AIX acts as a Data Processor, managing this data solely to execute the marketing services contracted by the Client.

Security: Access to the GHL sub-account is restricted to authorized Crossover AIX personnel for management and maintenance purposes only.

4. Third-Party Service Providers

We integrate with third-party service providers essential for delivering the services. The Client acknowledges that data will be shared with these providers as necessary:

ProviderPurpose of IntegrationData Shared/RequiredStripeProcessing credit card and recurring payments for the Client's website forms.Payment card details, transaction amounts, billing information.PayPalProcessing payments via the PayPal gateway for the Client's website forms.Transaction amounts, Client PayPal login (for setup), and related payment details.Domain/Email RegistrarDomain connection and email routing/functionality.Login credentials for technical setup and DNS changes.

Crossover AIX does not store or directly access full payment card numbers. All card processing is handled securely by certified third-party payment gateways (Stripe/PayPal).

5. Access and Control

Client Data Access: The Client has direct access to their data and End User Contact Data through their limited-access GHL sub-account login.

Data Correction and Deletion: Requests for correction or deletion of End User Contact Data must be directed by the End User to the Client. The Client is responsible for managing these requests within the GHL platform.

6. Data Security

We implement commercially reasonable technical and organizational measures to protect Client data from unauthorized access, disclosure, alteration, or destruction. However, no internet or electronic transmission is completely secure, and we cannot guarantee absolute security.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify the Client of any material changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Crossover AIX